Hotels

Many hotels and other establishments providing tourist accommodation have implemented strict protocols to guarantee the safety of travellers. We advise checking on the measures that are in place at the establishment before making your booking.

Wearing a face mask is mandatory (except for children under the age of 6) in all enclosed public spaces and enclosed spaces open to the public. It is not mandatory to wear a face mask outside, except at large outdoor events where attendees are standing. Or if when seated it is not possible to maintain the safety distance of 1.5 m (except in the case of members of the same household).

And by following the recommendations below, you’ll be helping them to reduce the risks to a minimum.

1. Checking in and out with minimum risk of infection

Respect the limitation on the number of people allowed in reception at any one time, and maintain the safety distance. It’s best to avoid touching magazines or any other objects you might find in the reception area.

Maintain the safety distance keeping the protective screen between yourself and the receptionist, and avoid leaning on the desk.

On check-out, use contactless payment methods (your card or mobile, for example). If you need to use a pen, use your own, and we recommend that you ask for your receipt to be sent to you by email.

2. Relax in your room 

Check what the room cleaning and disinfection policies are by asking the hotel staff, and be sure to help them by respecting the rules. It’s very likely that you’ll find that there are fewer services and fewer decorative elements in the rooms, as this makes cleaning easier, and reduces risks.

Furthermore, some hotels allow you to use your mobile phone as a key to open your room, removing the need for cards or keys.

3. Are the common areas in hotels safe?

You may also find that some of the common areas in your hotel are closed, so we recommend checking before choosing your accommodation. Those that remain open can be used, but always remember to respect the hotel’s policy at all times.

4. Restaurants and breakfasts

Breakfast and buffet services have been modified in most places, with the aim of ensuring greater safety. In some cases, buffets have been replaced by individual portions. You can now choose to place your order with the waiting staff by using digital menus.  Keep your face mask on and respect the safety distance in dining rooms, to collaborate with these prevention measures. Lastly, we recommend using hand sanitiser both before and after your meal.